Returns Policy

(a)  You must submit a returns request via the contact details accessible provided on the Website, or by following the onsite instructions and inputting the relevant Order details. After you submit a returns request, we will review it to determine whether your Order qualifies for a return. If it does, you must ship the Product being returned ( Return Product ) at your cost, to the return address notified to you ( Return Address ) within 30 days of the date that the Product was delivered to you ( Delivery Date ). In some cases, we may provide a pre-paid return shipping label for your Return Product. The cost of the pre-paid return label will be deducted from any refund issued to you.

(b)  All Return Products must be returned:

(i)   in original, unopened and undamaged condition, with all tags still attached and no stains, marks, breakages, blemishes or any other imperfections on the Products, as determined in our sole discretion; and

(ii)  together with any proof of purchase, the original packaging for the Product and any other information reasonably required by us.

(c)  We are not responsible for Return Products that are lost in transit or not received. We recommend you return any Return Products with tracking.

(d)  If we determine, in our discretion, that you have met the requirements under this clause 8.1, we will issue you a full refund credited to the original method of payment or store credit equal to the purchase price of the Product (excluding shipping costs).

(e)   If we determine that you have not met the requirements under this clause 8.1, we will not offer a return, and we may either keep the Product or deliver it back to your nominated address (at your cost).

(f)   Please allow up to 15 business days from when we receive the Return Product for us to process the refund. Once we process the refund, we will send you a confirmation email.  

(g)  We do not offer refunds or exchanges for any sale items unless the Product is faulty.

(a)   The following process applies to any Product you believe to be defective.

(i)    If you believe your Product is defective, please contact us using the details provided on our Website with a full description of the fault (including images).

(ii)   If we determine that your Product may be faulty, we may request that you send the Product back to us at your cost for further inspection, including any accessories, manuals, documentation or registration shipped with the Product. We reserve the right to further inspection before deeming a Product faulty.

(iii)  If we determine in our reasonable opinion that the Product is not faulty, or is faulty due to fair wear and tear, misuse, failure to use in accordance with the manufacturer’s instructions, or failure to take reasonable care, we will refuse your return and send the Product back to you at your cost.

(iv)  If we determine that the Product is faulty, we will issue you with a store credit, replacement or refund (including shipping costs) depending on the nature of the fault. All refunds will be credited back to your original method of payment unless you request otherwise and we approve this request.

(v)   If you fail to comply with the provisions of this clause 8 in respect of a faulty Product, we may, in our absolute discretion, issue only a partial refund or no refund in respect of the faulty Product.

(vi)  Nothing in this clause 8 is intended to limit or otherwise affect the operation of any manufacturers’ warranties which you may be entitled to or any of your rights which cannot be excluded under applicable law.

(a)   We will provide a full refund of the price paid for a Product if we determine that:

(i)    a Product you have ordered was not received by you solely due to failure by us;

(ii)   a Product provided to you was not substantially the same as the Product you ordered as displayed on our Website (subject to reasonable variation as a result of screen display, colour and brightness, and image quality); or

(iii)  a Product is faulty, in accordance with clause 8.2.