The first step is to contact us and provide as much information as possible to support your request. Our support staff will assess and respond accordingly.
For the detailed Returns Policy, please refer to the following text from sections 9 and 9.5 in the Makedo Terms and Conditions.
Please note that the stock will need to be unopened and in saleable condition and the return shipping is at your cost.
9. “Cooling off” period
You may cancel a contract to purchase a product or products at any time within 30 days from when you placed your order (subject to the limitations set out below).
You will not have any such right when any of the products have been unsealed or opened by you.
If you cancel a contract on this basis, you must inform us in writing and return the products to us immediately, in the same condition in which you received them. Products returned by you in accordance with this section will be refunded in full (including the cost of sending the products to you). However, you will be responsible for paying the cost of returning the product to us.
If you cancel a contract on this basis and you do not return the products to us, we may recover the products and charge you for the costs we incur in doing so. Similarly, if you return the products at our expense, we may pass that expense on to you.
9.5 Rejected Delivery
In the event that you reject the delivery of an order and the product is returned to our warehouse in saleable condition, you will be refunded in full (excluding our cost of sending the products to you). However, you will be responsible for paying the cost of returning the product to us.
REPLACEMENTS AND REFUNDS
Please refer to the following details from the Makedo Terms and Conditions:
10. Statutory rights/refunds
The Australian Consumer Law ("Law") which forms part of the Competition and Consumer Act 2010 (Cth) implies into consumer contracts certain statutory conditions and warranties which cannot be excluded, restricted or modified. These are in addition to any voluntary warranties offered by the manufacturer or supplier. Where there is a breach of such a warranty relating to goods or services, and the breach is in terms of the Australian Consumer Law, a "major" failure, then the remedy will be limited to a refund or a replacement, at your election. In all other cases, a breach of such warranty will give rise to a refund or replacement at our election.
As supplier, we provide the following express warranties subject to the following terms and conditions:
(a) We will refund or replace the product as the case may be (with us or you deciding and determining the action to be taken according to whether the failure is major or non-major, as stated above) in the circumstances and to the extent required under the Law if the product you receive does not match the sample or description, is substantially unfit for its intended or disclosed purpose or is not of acceptable quality (as defined in the Law), is unsafe, or if the alleged issue with the product is such that a reasonable consumer aware of the issue would not have acquired the product.
(b) Where a refund or replacement is to be provided under the terms of this warranty, we may to the extent permitted under the Law require the return of the product to us before refunding or replacing it. We will pay for, or reimburse you for, any shipping costs to return the original product to us.
(c) Replacement products are subject to the same warranties as the original.
(d) You must retain your proof of purchase for any manufacturer warranty claims.
(e) Refunds will be issued by direct deposit, cheque or credit card refund at our discretion.
In order to obtain these remedies:
A You must notify us within a reasonable time of supply of the goods. In this context a 'reasonable time' is from the time of supply until a time that it would be reasonable to expect the relevant failure to become apparent, considering the nature of goods. In many cases this will be 7 to 14 days, but in some circumstances may be longer. Please contact us via the help centre. Once contacted we will advise you of the best way to return any products. We may not accept products returned without a Return Authorisation Number.
B Except if and to the extent the Law requires otherwise, replacement of products or refund and reimbursement of freight costs will not be made until the original product is received by us and your claim verified.
C We aim to process refunds and replacements within 28 days of receipt by us of the original product.
D We will not refund or replace a product where in our reasonable opinion the product has following sale to you become of unacceptable quality due to fair wear and tear, misuse, failure to use in accordance with manufacturer's instructions, using it in an abnormal way or failure to take reasonable care.